Frequently Asked Questions

FAQ'S

Frequently Asked Questions

Find instant answers about our materials, MOQ, customization, pricing, and shipping – all in one place. Save time and get the information you need.

Can I get free samples before placing an order?

Yes, we provide free A4 samples so you can test the material’s strength, absorbency, and safety firsthand. No cost, no risk. Over 90% of our new clients start with a sample and continue as long-term partners – we believe in letting our quality speak for itself.

Do you support custom size, color, and embossing?

Absolutely. We offer full customization – size, color, embossing pattern, even packaging. Tell us what your market requires, and our R&D team will develop it. We've already created over 50 custom structures for clients worldwide, helping their products stand out with unique branding or functional designs.

Can you provide technical drawings or design support for custom products?

Yes. Our in-house R&D team can create technical drawings, folding diagrams, and even 3D samples for your custom designs. Whether you need a special shape for a dental bib or a precise perforation line for a roll, we provide full engineering support. We’ve helped many clients turn a rough sketch into a mass-produced product. Just share your idea – we’ll make it work.

What is your typical lead time?

20-25 days after sample approval for bulk orders. We stick to this schedule, with 98% of our orders shipped on time. Accurate lead times help you plan inventory better, avoid last-minute shortages, and save on air freight – our clients appreciate the reliability.

What if I have a problem after delivery?

Our dedicated after-sales team responds within 24 hours to any issue. We don't leave you alone – we find solutions quickly. With a customer satisfaction rate over 95%, we treat every problem as our own, minimizing your downtime and protecting your reputation.

If the problem is not resolved, please contact us